Extra Hands of Heacham Limited - Broadland Office
Home care agency in Norwich, Norfolk
Operated by Extra Hands of Heacham
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Extra Hands, which operates from its Broadland office in Norwich, is a family-run home care agency providing care and support in people's own homes. It says it covers Norfolk. The agency's care focus is dementia, and it supports older people, younger adults under 65, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse or eating disorders. It offers both short-term holiday cover and longer-term ongoing help, delivered by a team of carers.
The Care Quality Commission rates Extra Hands of Heacham Limited, Broadland Office, as Requires Improvement overall, based on a report published in 2021. Its key questions are rated Good for effective, caring and responsive, and Requires Improvement for safe and well-led.
What inspectors found
CQC: Requires improvementReport published 11 June 2021 · Last inspected 6 May 2021
Inspectors found that everyday care is delivered by knowledgeable, competent and caring staff who work with a consistent group of people they know well, and that people know how to raise concerns. Staff receive effective training on safety and infection control, and the working culture is described as strongly positive, with people and families kept informed. Record keeping and medicines administration still need improvement, including care planning and risk assessments, and the provider is developing a new electronic system to address this.
- Staff are recruited safely and have effective training on keeping people safe, including safeguarding and managing health risks
- Care is responsive and person-centred, and people know how to raise concerns
- Infection control measures, including full PPE during visits, help protect people from infection, including COVID-19
- A strong positive working culture and good teamwork, with people and families involved and informed of changes
- Records of people's care, including guidance, risk assessments, health conditions and medicines, were not fully developed or accurate
- Recording and administration of people's medicines need to improve
- The provider remains rated requires improvement, with a continued breach relating to good governance
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Extra Hands of Heacham Limited - Broadland Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Extra Hands of Heacham Limited - Broadland Office is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 5.4 miles away. The local GP practice is HELLESDON MEDICAL PRACTICE, 1.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Extra Hands of Heacham
Extra Hands of Heacham Limited - Broadland Office is one of 2 services run by Extra Hands of Heacham on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Norwich
Information last reviewed October 2026.
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