Home Instead
Home Instead
Home care agency in Norwich, Norfolk
Operated by Home Instead
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Home Instead is a home care agency that provides care and support in people's own homes, helping them remain independent where they feel settled. Its Care Professionals assist with a range of care and support needs, and the agency also offers live-in care for older adults who want to stay comfortable at home for longer. Dementia is a particular area of focus, and support is delivered discreetly and with dignity. The agency supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse and eating disorders. Based in Norwich, Norfolk, it is rated Good overall by the Care Quality Commission, with Good ratings across all five key questions in its 2019 report.
What inspectors found
CQC: GoodReport published 15 May 2019 · Last inspected 7 February 2019
Inspectors found that people using this Norwich-based home care service were protected from harm, had their individual risks managed, and received their medicines on time. Care was tailored to each person's needs, calls were reliable, and staff built caring relationships with the people they supported. The service was going through a management restructure, and people and staff were generally positive about the changes.
- Staff protected people from abuse and neglect and acted to prevent harm.
- Individual risks were assessed and managed, and medicines were organised and given at the right times.
- Care was closely matched to people's needs and preferences, and the service was described as reliable.
- Staff said their training was good and gave them the skills and knowledge they needed, and health professionals such as GPs and district nurses were involved in care.
- Some people said the service's fixed one-hour minimum call length, 14 days' notice to cancel calls and standard call times reduced their flexibility.
- People receiving care needed more information about the new management team.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsPlentiful
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Home Instead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 4 miles away. The local GP practice is WOODCOCK RD SURGERY, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Norwich
Information last reviewed October 2026.
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