Home care agency
Willowbrook
Home care agency in Washington, Sunderland
Willowbrook
Home care agency in Washington, Sunderland
Operated by The Riverside Group
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Willowbrook is a home care agency based in Washington, Sunderland, providing care and support in people's own homes. It specialises in dementia care and supports older people aged 65 and over, younger adults under 65, and people with mental health needs. The agency was rated Good by the Care Quality Commission in 2020, with an Outstanding rating for responsiveness.
The key-question grades from the CQC inspection were: Safe — Good; Effective — Good; Caring — Good; Well-led — Good.
What inspectors found
CQC: GoodReport published 21 May 2020 · Last inspected 10 March 2020
Inspectors found that care at this extra care housing service helped people build confidence and greater independence, with people and their families involved in decisions and supported to keep their friendships. Staff were described as knowing people well and treating them with kindness and respect, and visiting professionals spoke positively about the service. People had access to shared spaces, including a dining area and a lounge.
- Care is planned around helping people grow in confidence and independence, according to feedback from people, relatives and visiting professionals.
- People said they felt safe and protected from abuse, and risks to people and the environment were assessed and reviewed.
- Staff are skilled and experienced, receive regular supervision, and are recruited safely in sufficient numbers.
- The premises were clean and tidy, with enough protective equipment available to manage infection control, and leadership was seen as approachable and visible.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAdequate
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Willowbrook will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Willowbrook is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital, 3.1 miles away. The local GP practice is THE STEPHENSON MEDICAL PRACTICE, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of The Riverside Group
Willowbrook is one of 11 services run by The Riverside Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Washington
Information last reviewed October 2026.
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