City and County Healthcare Group
Human Support Group Limited - Gateshead, Callendar Court
Home care agency in Gateshead
Operated by City and County Healthcare Group
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About
Human Support Group Limited is a home care agency based in Gateshead that delivers care and support in people's own homes across England. The agency supports older people, those living with dementia, people with physical disabilities, mental health needs and sensory impairment. Services include home care, live-in care, reablement following hospital discharge or illness, and respite support.
The agency was rated Good by the Care Quality Commission in 2019, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led. Human Support Group Limited operates as part of City and County Healthcare Group, one of the UK's largest care provider networks.
What inspectors found
CQC: GoodReport published 20 December 2019 · Last inspected 11 November 2019
Inspectors found that people receiving personal care at this supported flats service felt safe, and that staff and the management team were held in high regard. Support focused on independence and choice, with staff encouraging people to join activities both within the building and in the local community. Inspectors also found that staffing levels met people's needs and that the service had made sustained improvements since its previous inspection.
- People described staff as warm, respectful and willing to take time during visits, including time to talk.
- Care plans were built from detailed initial assessments, reviewed regularly, and informed by advice from other agencies and healthcare professionals.
- Medicines were handled safely, with regular reviews and competency checks for staff who give them.
- Staff received induction, regular refresher training, supervision and appraisal, and the quality assurance systems had improved since the last inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Human Support Group Limited - Gateshead, Callendar Court will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Human Support Group Limited - Gateshead, Callendar Court is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital, 0.3 miles away. The local GP practice is BEACON VIEW MEDICAL CENTRE, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Human Support Group Limited - Gateshead, Callendar Court is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Gateshead
Information last reviewed October 2026.
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