Home care agency
Comfort Call Gateshead
Home care agency in Gateshead
City and County Healthcare Group
Comfort Call Gateshead
Home care agency in Gateshead
Operated by City and County Healthcare Group
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About
Comfort Call Gateshead is a home care agency run by City and County Healthcare Group and based in Gateshead, North East England. It provides care and support delivered in people's own homes, with a focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people living with physical disabilities, mental health conditions, sensory impairment and learning disabilities.
Comfort Call Gateshead was rated Good by the Care Quality Commission in 2023, receiving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 17 April 2023 · Last inspected 31 January 2023
Inspectors found that most people and relatives were happy with the personal care provided in people's own homes. Most reported consistent staff who usually arrived on time and stayed for the expected length of visit, and staff were described as kind, caring and respectful. The manager was described as approachable, and people were regularly asked for their views through surveys and reviews.
- Most people and relatives said they had a consistent group of staff, following the introduction of a new rota system.
- Inspectors saw staff treating people with kindness, compassion, respect and dignity, and encouraging independence where it was safe to do so.
- There were enough staff, safe recruitment practices, and well-managed risks, medicines and infection control, with the provider learning from earlier accidents and incidents.
- Quality checks such as regular audits and spot checks were in place, and the registered manager promoted an open, honest culture.
- A small number of people and relatives felt that concerns they raised were not always acted on, and inspectors made a recommendation about this.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Comfort Call Gateshead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call Gateshead is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital, 1.5 miles away. The local GP practice is FELL TOWER MEDICAL CENTRE, 0.8 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call Gateshead is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Gateshead
Information last reviewed October 2026.
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