Home care agency

Webster Court

Home care agency in Norwich, Norfolk

Webster Court

Home care agency in Norwich, Norfolk

CQC GoodDementia
NeighbourhoodHigh Retirement CommunityGreen SurroundingsWell Served
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address13-49 Lakenfields, Norwich, NR1 2HB

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About

Webster Court is a home care agency based in Norwich, Norfolk, that delivers care and support in people's own homes. The agency supports older people, younger adults, and people living with dementia, mental health conditions and substance misuse.

Webster Court was rated Good by the Care Quality Commission across all key questions: Safe, Effective, Caring, Responsive and Well-led, in a report published in 2020.

What inspectors found

CQC: Good

Report published 6 February 2020 · Last inspected 8 January 2020

Inspectors found that people using this extra care housing service for over-50s, many with past experience of homelessness, felt safe and received their medicines on time. Staff were described as kind, respectful and willing to take time to get to know people, and were reported to work closely with other professionals and organisations on health needs. Leadership and governance were judged to be strong, with a focus on continual improvement.

Strengths noted
  • Staff received specialist training matched to people's individual needs and experiences
  • Staff were kind, caring and treated people with dignity and as equals
  • Staff worked closely with other organisations and professionals, and professionals spoke positively about them
  • Good leadership and robust quality monitoring systems were in place
Areas to improve
  • Systems to confirm that other people could legally consent on someone's behalf need to be more robust, and inspectors made a recommendation on this

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Mental health
Older people (65+)
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery650 m
Hospital3.4 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtAmple
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsAmple
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Webster Court will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Webster Court is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 3.4 miles away. The local GP practice is LAKENHAM SURGERY, 0.4 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Norfolk and Norwich University Hospital · 3.4 mi
Nearest GP · CQC Good
LAKENHAM SURGERY · 0.4 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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