Home care agency
Trust Care Agency
Home care agency in Norwich, Norfolk
Trust Care Agency
Home care agency in Norwich, Norfolk
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Trust Care Agency is a home care provider based in Norwich, Norfolk, delivering care and support in people's own homes. The agency supports older people, younger adults, and people living with dementia, physical disabilities, learning disabilities and mental health needs.
Trust Care Agency was rated Good by the Care Quality Commission in 2020, with Good ratings across Safe, Effective, Caring and Responsive. The Well-led key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 27 April 2020 · Last inspected 6 February 2020
The agency provides personal care, including help with washing, dressing and meals, to seven people in their own homes. Inspectors found that people feel safe and speak highly of the staff, who are trained, reliable and kept informed. Senior staff respond quickly to concerns, although the provider's audit records did not always show how issues were addressed.
- Staff recruitment and training are described as sound, and staff recognise when someone may be at risk.
- Senior staff can be reached during office hours and out of hours through an on-call system.
- Stable teams support people at the times they choose, with visits rarely late and staff staying as long as needed.
- Care plans are written respectfully, centred on people's preferences, and family members value the open communication.
- Audit and governance records did not consistently reflect the problems identified or the actions taken, so the provider lacked clear evidence of ongoing improvement.
- Changes in a person's care were sometimes slow to appear in their care plan, even though they were put into practice straight away.
- Policies and systems for supporting choice, control and the least restrictive approach were still being developed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Trust Care Agency will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Trust Care Agency is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 3.3 miles away. The local GP practice is NORWICH PRACTICES HEALTH CENTRE, 0 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Norwich
Information last reviewed October 2026.
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