Home care agency
NCC Swift Response
Home care agency in Norwich, Norfolk
Norfolk County Council
NCC Swift Response
Home care agency in Norwich, Norfolk
Operated by Norfolk County Council
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
NCC Swift Response is a home care agency run by Norfolk County Council, based in Norwich. It provides care and support to people in their own homes, supporting older people aged 65 and over, younger adults under 65, people with dementia, and those with physical disabilities.
The agency was rated Good by the Care Quality Commission in 2020. It was marked Good for safety, effectiveness, caring and responsiveness, though leadership was rated as Requires Improvement.
What inspectors found
CQC: GoodReport published 3 February 2020 · Last inspected 16 January 2020
Inspectors found that staff provided urgent, one-off and short-term support, including personal care, help after falls, medicines support and nutrition, with no time limits on visits. Staff were described as caring, patient and committed, and people said they felt safe and respected. The report also found that gaps in notifying the regulator and in the registered manager's awareness of reportable events meant regulatory requirements were not fully met.
- Staff were described as skilled and committed, and the culture was open and supportive, with a drive to improve the service.
- Staff received regular support, training and opportunities to attend meetings, which helped their knowledge and confidence.
- Staff were recruited safely and there were enough of them to meet people's needs, with visits not restricted by time limits.
- People said staff were kind and considerate, maintained their dignity and listened to them, and the service received many compliments.
- Several safeguarding incidents were not reported to the regulator as the law requires, and the registered manager was not fully aware of all events that needed reporting.
- Infection prevention and control training had expired for most staff, although inspectors saw good practice being followed.
- Governance had improved since the last inspection, but further developments were still planned.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — NCC Swift Response will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
NCC Swift Response is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 3.6 miles away. The local GP practice is LAKENHAM SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Norfolk County Council
NCC Swift Response is one of 7 services run by Norfolk County Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Norwich
Information last reviewed October 2026.
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