Home Instead Tyne Valley
Home care agency in Newcastle upon Tyne, Northumberland
Operated by Home Instead
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Home Instead Tyne Valley is a home care agency based in Newcastle upon Tyne, in Tyne and Wear, North East England. It provides care and support in people's own homes and focuses on dementia care, while also supporting older people, younger adults, people with physical disabilities, people with mental health needs and people with sensory impairment. The agency describes its care as tailored to each person: carers are matched with the people they support according to skills, interests and personality. Its services range from a few hours of companionship to more intensive specialist support, and visits are scheduled around the client's own routine. The agency says it guides clients through each step at their own pace, with pricing explained from the outset. It is rated Good overall by the Care Quality Commission, with Caring rated Outstanding, and Safe, Effective, Responsive and Well-led each rated Good.
What inspectors found
CQC: GoodReport published 24 February 2022 · Last inspected 18 November 2021
Inspectors found that people using this Northumberland home care service felt safe and were supported by a kind, caring management and staff team, with many examples of staff going beyond what was expected. Risks were assessed and staff were trained, with appropriate staffing and a contingency plan for gaps caused by sickness. Care plans were being reviewed, and the provider's quality assurance system was also being revised after the inspection.
- Staff and management were described as kind and caring, with many positive examples of staff professionalism and dedication
- Risks to people and staff were identified and assessed, and staff followed good infection control practice
- Staffing levels were appropriate, recruitment was effective, and a contingency plan kept care calls running when rotas had gaps
- People knew how to complain, feedback was sought from people and relatives, and staff said they felt supported
- Care plans were still being reviewed and needed to be kept up to date
- The quality assurance system was being reviewed following feedback given during the inspection
- Medicines were generally managed safely, but some medicines records needed clearer guidance for staff, and inspectors made a recommendation about this
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceLimited
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldLimited
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
Gallery
What home care costs
Estimated typical UK ranges — Home Instead Tyne Valley will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead Tyne Valley is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 9.2 miles away. The local GP practice is THE ADDERLANE SURGERY, 1.8 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead Tyne Valley is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newcastle upon Tyne
Information last reviewed October 2026.
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