My Homecare
The Care and Support Group Tyneside
Home care agency in Newcastle upon Tyne
Operated by My Homecare
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
The Care and Support Group Tyneside is a home care agency operating under the My Homecare brand, based in Newcastle upon Tyne. It provides care and support in people's own homes, with a particular focus on dementia. It supports older people, younger adults under 65, and people with physical disabilities, mental health needs, sensory impairments or learning disabilities.
The agency offers help with housekeeping and laundry and with keeping the home clean and safe. It also supports clients to take their medication correctly and on time, and prepares meals suited to individual dietary requirements. Its stated aim is to help clients remain independent in their own homes. The Care Quality Commission rated the agency Good overall in its 2022 report, with Good ratings for the Safe, Effective, Caring, Responsive and Well-led key questions.
What inspectors found
CQC: GoodReport published 8 July 2022 · Last inspected 20 June 2022
Inspectors found that people receive personalised support plans drawn up with them and their families, and that staff come across as kind and compassionate. The team has mostly stayed consistent, though pandemic pressures made this harder at times, and most people said staff arrived and stayed for their scheduled visits. People said they felt safe, and staff had been trained to recognise and report abuse.
- Support plans are tailored to each person and developed together with the people using the service and their families.
- Staff are described as kind, caring and compassionate.
- Staff are safely recruited, trained and monitored, and they receive support in their roles.
- Medicines are handled safely, dietary needs are met, and the service works well with other healthcare professionals.
- Procedures for recording accidents and incidents need to be reviewed.
- Some visits did not always run to the agreed times, and staffing consistency has been affected by the pandemic.
- Updates to the medicines policy and infection control (PPE) practices were still in progress at the time of inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAdequate
Gallery
What home care costs
Estimated typical UK ranges — The Care and Support Group Tyneside will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
The Care and Support Group Tyneside is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 3.6 miles away. The local GP practice is CHAINBRIDGE MEDICAL PARTNERSHIP, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of My Homecare
The Care and Support Group Tyneside is one of 6 services run by My Homecare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newcastle upon Tyne
Information last reviewed October 2026.
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