Home care agency

Care at Home Reablement Service

Home care agency in Newcastle upon Tyne

Care at Home Reablement Service

Home care agency in Newcastle upon Tyne

Operated by Newcastle-upon-Tyne City Council

CQC GoodDementia
NeighbourhoodCultural HubGreen SurroundingsWell Served
What do these badges mean?
  • Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address2nd Floor, Former Westgate College, West Road, Newcastle Upon Tyne, NE4 9LU

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About

Care at Home Reablement Service is a home care agency based in Newcastle upon Tyne that provides care and support in people's own homes. The agency works with people living with dementia, and also supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse and eating disorders.

The agency was rated Good by the Care Quality Commission in 2023, achieving Good ratings across all five key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 20 December 2023 · Last inspected 6 December 2023

Inspectors found that people using this short-term home care reablement service, and their relatives, spoke warmly of the staff, describing them as kind, caring and willing to help. Visits were reported as regular, and people could change visit times to attend health appointments. Staff said they could give feedback to a registered manager who was approachable and involved in day-to-day work.

Strengths noted
  • People were supported by a consistent team of staff who had the training and qualifications needed to support them safely.
  • Risks to people were identified and managed, medicines were handled safely, and the service worked with other health professionals to provide continuous support.
  • Care plans were person-centred and based on holistic assessments of each person's needs.
  • Staff reported a positive relationship with the registered manager, and the quality assurance systems allowed effective oversight of the service.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Eating disorders
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery300 m
Hospital1.7 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpaceAmple
  • Golf CourseSparse
  • Public ParkAmple
  • Tennis CourtAdequate
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesAmple
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Care at Home Reablement Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Care at Home Reablement Service is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 1.7 miles away. The local GP practice is WEST ROAD MEDICAL CENTRE, 0.2 miles away, rated ‘Outstanding’ by the CQC.

Nearest hospital · A&E
The Royal Victoria Infirmary · 1.7 mi
Nearest GP · CQC Outstanding
WEST ROAD MEDICAL CENTRE · 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Newcastle-upon-Tyne City Council

Care at Home Reablement Service is one of 3 services run by Newcastle-upon-Tyne City Council on AskBart. See how the group's services are rated and where it operates.

See all 3 Newcastle-upon-Tyne City Council listings →

Information last reviewed October 2026.

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