Prism Care (North East) CIC
Home care agency in Newcastle upon Tyne
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Prism Care (North East) CIC is a home care agency based in Newcastle upon Tyne. Organised as a Community Interest Company, it supports people who want to keep living independently in their own homes, helping them maintain a good quality of life and work towards their personal goals. It positions its care as an alternative to hospital stays or moving into a care setting.
Its services include medication management, wound care and physical therapy, with the aim of supporting independence at home. The agency supports people living with dementia, older people, younger adults and people with physical disabilities across Northumberland, Newcastle, Gateshead, North Tyneside and South Tyneside. Its managers are active in regional dementia and autism groups. The Care Quality Commission rates the agency Good overall, with all five key questions rated Good in its 2022 report.
What inspectors found
CQC: GoodReport published 29 June 2022 · Last inspected 14 June 2022
Inspectors found that people receiving personal care in their own homes were supported by staff who knew their needs well, with medicines handled safely and people's choices respected. Staff were trained, supported and worked within an open culture led by the registered manager. Inspectors noted some gaps in written records about risks and support plans, though they found no effect on the care people received.
- Staff were described as knowing people's needs well and understanding how to raise concerns.
- Medicines were managed safely, and staff followed current guidance on protective equipment.
- People and their relatives were involved in assessing needs and planning support and daily routines, with choice and control prioritised.
- Staff received mandatory and person-specific training, attended regular meetings, and reported feeling well supported by an inclusive, open management team.
- Some records did not fully show how identified risks should be managed, although inspectors found no impact on people.
- Some information in support plans was incomplete, again without inspectors finding an effect on the support received.
- Internal audits did not always identify gaps and omissions in care records. The registered manager responded quickly to inspectors' feedback and took immediate steps to improve record-keeping.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Prism Care (North East) CIC will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Prism Care (North East) CIC is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 4.7 miles away. The local GP practice is NEWBURN SURGERY, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Newcastle upon Tyne
Information last reviewed October 2026.
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