Heritage Healthcare
Heritage Healthcare North East
Home care agency in Darlington
Operated by Heritage Healthcare
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About
Heritage Healthcare North East is a home care agency based in Darlington, North East England, providing care and support in people's own homes. Its care focus is dementia, and it supports older people, younger adults under 65, and people with dementia, physical disabilities, mental health needs, sensory impairments or learning disabilities. The agency operates under the Heritage Healthcare brand, which states that it has more than 23 locations across the UK. The Care Quality Commission rated the agency Good overall, with Good grades for each key question. That report was published in 2019.
What inspectors found
CQC: GoodReport published 23 October 2019 · Last inspected 20 September 2019
Inspectors found that people receiving personal care in their own homes felt safe and were well supported by care workers, who were described as caring and respectful. Staff had enough scheduled time to meet people's needs, understood their care requirements, and had received the training they needed. Some of the service's systems needed improvement so that care was more tailored to each person and gave them greater choice and control.
- Staff had been trained in safeguarding and knew how to respond to concerns about abuse.
- Medicines were handled through safe systems, and risk assessments accurately reflected current risks and how to manage them.
- Staff built good relationships with people, approached care kindly, and treated people with respect.
- Support was provided with health care and nutrition where needed, and staff followed least restrictive approaches in line with people's best interests.
- Some systems needed improvement so that care was more tailored to individuals and people had greater choice and control over their lives.
- Opportunities for people, relatives and staff to share their views were limited, and more regular consultation with people was recommended.
- People and staff said communication needed to improve.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Heritage Healthcare North East will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Heritage Healthcare North East is backed by a local NHS health network. The nearest A&E is Darlington Memorial Hospital, 0.6 miles away. The local GP practice is PARKGATE SURGERY, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Heritage Healthcare
Heritage Healthcare North East is one of 27 services run by Heritage Healthcare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Darlington
Information last reviewed October 2026.
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