Home care agency
Comfort Call - Sunderland
Home care agency in Sunderland
City and County Healthcare Group
Comfort Call - Sunderland
Home care agency in Sunderland
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Comfort Call - Sunderland is a home care agency that provides care and support in people's own homes. It is operated by City and County Healthcare Group and based in Sunderland, Tyne and Wear, in North East England. The agency has a particular focus on dementia care and supports a range of people, including those with dementia, older people aged 65 and over, younger adults under 65, people with physical disabilities, people with mental health needs, and people with sensory impairments.
The Care Quality Commission rated the agency Good overall in a report published in 2022. It was also rated Good across all five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 15 September 2022 · Last inspected 23 June 2022
Inspectors describe Comfort Call in Sunderland as a domiciliary service with a good overall rating, its first inspection since registration in March 2021. Most people and relatives reported that care arrived on time and that they felt safe, with staff skills praised. Records on medicines, infection control, safeguarding, recruitment, care planning and quality checks were found to be in order.
- Staff skills and abilities were especially praised by people and relatives
- Medicines were managed correctly and infection prevention practice was good
- Care plans were personalised and considered religious, cultural and lifestyle needs
- Feedback from people, relatives and staff was gathered and reviewed by the provider, with a service improvement plan in place
- Staff gave mixed views on how manageable their rotas are
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Comfort Call - Sunderland will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call - Sunderland is backed by a local NHS health network. The nearest A&E is Sunderland Royal Hospital, 1.1 miles away. The local GP practice is BRIDGE VIEW MEDICAL GROUP, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call - Sunderland is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Sunderland
Information last reviewed October 2026.
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