Home care agency
Comfort Call - Kilbourn House
Home care agency in Newcastle upon Tyne
City and County Healthcare Group
Comfort Call - Kilbourn House
Home care agency in Newcastle upon Tyne
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Comfort Call - Kilbourn House is a home care agency based in Newcastle upon Tyne, providing care and support in people's own homes. Run by City and County Healthcare Group, it supports older people and adults with a range of needs including dementia, physical disabilities, mental health conditions, learning disabilities and sensory impairment.
The agency was rated Good by the Care Quality Commission in 2021, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 8 July 2021 · Last inspected 18 June 2021
Inspectors looked at two extra care housing schemes run by Comfort Call, where people live in their own flats and receive personal care. The report describes staff as kind and caring, with people saying they feel safe, trust their care workers, and are supported with person-centred plans. Communication, opportunities for feedback, medicines management and quality checks were all found to be in place.
- People and relatives were complimentary about the caring attitude of care staff
- Staff understood safeguarding procedures and safe recruitment processes were in place
- Care records were detailed and guided person-centred support
- Good working relationships with other agencies and effective communication were noted
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Comfort Call - Kilbourn House will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call - Kilbourn House is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 2.3 miles away. The local GP practice is PARK MEDICAL GROUP, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call - Kilbourn House is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newcastle upon Tyne
Information last reviewed October 2026.
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