City and County Healthcare Group
Comfort Call Newcastle
Home care agency in Newcastle upon Tyne
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Comfort Call Newcastle is a home care agency based in Newcastle upon Tyne that supports people in their own homes. The agency provides domiciliary care to older people, younger adults, and people with dementia, physical disabilities, learning disabilities, mental health needs, sensory impairment and substance misuse support. Services are tailored to each person's individual requirements and aim to help clients maintain independence and quality of life within their own homes.
The agency is part of City and County Healthcare Group and was rated Good by the Care Quality Commission in 2023, with Good grades across all key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 21 September 2023 · Last inspected 25 July 2023
Inspectors found that people using this extra care domiciliary service were very happy with it, felt safe, and described staff as kind and caring. Risks were well managed, staff were recruited safely and there were enough trained staff, and medicines and infection control were handled well. Staff respected privacy and independence and supported people to make their own choices, while the service was judged well-led with an open culture and regular feedback sought.
- People and relatives reported high satisfaction and described staff as caring and responsive
- Risks to health, safety and wellbeing were effectively managed and people were protected from abuse
- Staffing levels and recruitment were judged sufficient and safe, with medicines managed safely
- The manager was described as approachable, with an open culture and continuous learning encouraged
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Comfort Call Newcastle will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call Newcastle is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 2.4 miles away. The local GP practice is WESTERHOPE MEDICAL GROUP, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call Newcastle is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newcastle upon Tyne
Information last reviewed October 2026.
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