YS Services Limited trading as Embracing Care
Home care agency in Durham, County Durham
Operated by City & County Care Services
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About
YS Services Limited, trading as Embracing Care, is a family-run home care agency that has operated since 2002 from an office in Durham. It provides care and support in people's own homes across Durham and Northumberland, including elderly care, learning disability care and domiciliary care, with dementia as a particular focus.
The agency supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse. It says it respects each client's rights, choice and dignity, and aims to promote their independence. Staff are recruited through structured processes and supported through ongoing professional development. The Care Quality Commission rates the agency Good overall, with Good ratings for safe, effective, caring, responsive and well-led (report published 2019).
What inspectors found
CQC: GoodReport published 19 March 2019 · Last inspected 7 February 2019
Inspectors rated this domiciliary care agency, which supports children and adults in their own homes or supported living settings, as good overall. People said they felt safe with staff, and the report found that care was delivered on time, with plans that were regularly reviewed and updated. Staff were described as caring, trained and supervised, and people were supported to make choices and to access healthcare.
- People said they received a good service and felt safe with the staff who supported them.
- Care plans were based on detailed assessments and were reviewed and updated regularly.
- Staff were trained and supervised, and developed caring relationships with the people they support.
- People's independence, privacy and dignity were respected, and they were involved in decisions about their care.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — YS Services Limited trading as Embracing Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
YS Services Limited trading as Embracing Care is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 2.5 miles away. The local GP practice is SACRISTON MEDICAL CENTRE, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City & County Care Services
YS Services Limited trading as Embracing Care is one of 4 services run by City & County Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Durham
Information last reviewed October 2026.
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