Home Instead
Home Instead Durham
Home care agency in Durham, County Durham
Operated by Home Instead
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About
Home Instead Durham is a home care agency providing care and support in people's own homes across County Durham, North East England. Its care focus is dementia, and it also supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities. The agency matches each client with a carer according to skills, interests and personality, so support is tailored to the individual. Help ranges from a few hours of companionship to more intensive specialist care or round-the-clock support, arranged around the client's own schedule.
The Care Quality Commission rates Home Instead Durham Outstanding overall, in a report published in 2023. Its grades are Outstanding for Caring and Well-led, and Good for Safe, Effective and Responsive. The agency is part of the Home Instead network.
What inspectors found
CQC: OutstandingReport published 16 November 2023 · Last inspected 4 August 2023
Inspectors found that the agency provides personal care in people's own homes, with staff working to understand and deliver the support each person wants. Relationships between staff, people using the service and their families are described as professional yet close, and staff are reported to be motivated and proud of their work. The report also says that risks are assessed and managed, people are protected from abuse, and staffing levels are monitored.
- Respect for people's privacy and dignity is described as central to the service's culture and values.
- Staff are said to help people express their views, so that managers and staff understand their preferences and choices.
- People, relatives and external professionals describe the leadership as strong, and staff say they are motivated and proud to work there.
- Governance systems monitor quality, feedback from people is sought and acted on, and medicines, recruitment and infection control are managed safely.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Home Instead Durham will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead Durham is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 0.4 miles away. The local GP practice is CHASTLETON MEDICAL GROUP, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead Durham is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Durham
Information last reviewed October 2026.
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