Midshires Care Ltd
Helping Hands Durham
Home care agency in Durham, County Durham
Operated by Midshires Care
Do you run Helping Hands Durham? Manage this listing free.
About
Helping Hands Durham is a home care agency based in Durham, County Durham, and run by Midshires Care Ltd. It provides care and support in people's own homes, with a particular focus on dementia. The agency says its services are arranged to suit each person's needs and lifestyle. It supports people whose conditions are ongoing, progressive or terminal, whether these result from ageing, accident or injury, and its stated aim is to help people keep living well in the home and community they know.
The Care Quality Commission rates Helping Hands Durham Good overall, and Good for each of its five key questions: safe, effective, caring, responsive and well-led. The client groups it lists are people with dementia, older people, younger adults, people with physical disabilities, people with mental health needs, people with sensory impairment and people with learning disabilities.
What inspectors found
CQC: GoodReport published 19 September 2023 · Last inspected 15 August 2023
Inspectors found that Helping Hands Durham, a home care agency providing personal care in people's own homes, kept people safe and gave consistent support. Staff were trained to recognise and act on abuse, and when people showed signs of distress, staff knew how to respond. The service retained its good rating.
- Staff had safeguarding training and understood how to protect people from abuse.
- Each person's risks were assessed and written down, and accidents and incidents were followed up and reviewed by managers.
- People and their relatives said they were satisfied with the care, and people were supported to make their own choices and keep control of their lives.
- The manager oversaw safety and quality through effective systems and fostered an open, positive atmosphere.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands Durham will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands Durham is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 1.7 miles away. The local GP practice is CLAYPATH & UNIVERSITY MEDICAL GROUP, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands Durham is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Durham
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Helping Hands Durham, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Helping Hands Durham?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.