Excellence Home Care
Home care agency in Durham, County Durham
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About
Excellence Home Care is a home care agency that provides support in people's own homes across Teesside, Durham, Darlington and Gateshead. It aims to help the people it supports stay independent in familiar surroundings. Services can include recuperation support, respite care, ongoing support, companionship visits and personalised care plans, along with help with daily activities and medication management. The agency works with clients and their families to tailor each care plan to individual needs.
Dementia is the agency's main care focus, and it also supports older people, younger adults, people with physical disabilities, people with mental health needs, people with sensory impairment and people with learning disabilities. Its office is in Durham. The Care Quality Commission rates it Good overall, with Good ratings across all five key questions, in a report published in 2022.
What inspectors found
CQC: GoodReport published 7 September 2022 · Last inspected 17 August 2022
The agency provides personal care, such as help with hygiene and eating, to one person in their own home. Inspectors found that a consistent staff member knew the person well, encouraged their independence, and helped them keep friendships and take part in community life. The person described the care as respectful and caring, said they had no concerns, and felt any issues would be addressed.
- A detailed, person-centred care plan and written risk assessments that set out how staff can reduce the potential for harm.
- Pre-employment checks were completed, and staff had a structured induction, ongoing supervision and training, including infection prevention and control.
- Care respected the person's dignity and choices, with support given in the way that restricts them least and in their best interests.
- The person was asked for feedback and felt they could influence the care they received.
- Inspectors noted that the provider's quality monitoring systems were still to be developed as the service grows.
- The service has a very small team, and the nominated individual both manages the service and delivers care.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Food hygiene rating
Very good
Food Standards Agency · inspected May 2026
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAdequate
Gallery
What home care costs
Estimated typical UK ranges — Excellence Home Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Excellence Home Care is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 3 miles away. The local GP practice is THE MEDICAL GROUP, 0.7 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Durham
Information last reviewed October 2026.
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