Norse Care (Services) Limited
Oakes Court
Home care agency in Downham Market, Norfolk
Operated by Norse Care (Services)
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Oakes Court is a home care agency operated by Norse Care (Services) Limited, with its office in Downham Market, Norfolk. It provides care and support in people's own homes for older people, people living with dementia and people with physical disabilities. Care is tailored to each person's individual needs, and the agency offers specialist dementia care and short-term respite care. Its stated aims include helping people maintain their independence, daily routines and friendships, and it welcomes involvement from family, friends and local community groups. The agency also works with Norfolk County Council and local health professionals.
The Care Quality Commission rates Oakes Court Good overall (report published 2019). Its Safe, Effective, Caring and Responsive key questions are each rated Good, while Well-led is rated Requires Improvement.
What inspectors found
CQC: GoodReport published 15 May 2019 · Last inspected 23 April 2019
The scheme provides personal care to 36 people living in their own flats. Inspectors found that people generally felt safe and were happy with their care, and that staff were kind, caring and respectful, with enough training and supervision and a sense of being valued. People described an open approach to feedback, and the registered manager was reported to be well connected with local services.
- Risks to people were assessed, and staff took steps to reduce harm while respecting people's independence.
- Medicines were provided when needed, and staff followed good infection control practice.
- Consent was sought, and where people could not give it, decisions were made in their best interests under the relevant law.
- People's views were listened to, changes were made where possible, and the service learned from things that went wrong.
- The provider had not always told the CQC about some important incidents, which limits the regulator's ability to monitor care.
- Some people said the timing of their care visits could be improved, and the registered manager agreed to look into this.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Oakes Court will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Oakes Court is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 11.6 miles away. The local GP practice is HOWDALE SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Norse Care (Services)
Oakes Court is one of 33 services run by Norse Care (Services) on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Downham Market
Information last reviewed October 2026.
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