Home care agency
Pure Heart Homecare Ltd
Home care agency in Wisbech, Norfolk
Pure Heart Homecare Ltd
Home care agency in Wisbech, Norfolk
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Pure Heart Homecare Ltd is a home care agency based in Wisbech, Fenland, Cambridgeshire, providing personalised care and support in people's own homes across Cambridgeshire and Norfolk. The agency's stated focus is dementia care, and it supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities.
The agency says it recruits carefully, seeking staff who are skilled, qualified, reliable and compassionate, and that its training is detailed and thorough so that Support Workers understand their roles. It is rated Requires Improvement overall by the Care Quality Commission (report published 2019), with Effective, Caring and Responsive rated Good, and Safe and Well-led rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 6 June 2019 · Last inspected 11 April 2019
Inspectors found that people receiving care in their own homes were very happy with the service, describing staff as kind, reliable and well trained, and many said they would recommend the agency. Staff understood how to keep people safe from abuse, and assessments were person-centred and respected people's choices. The main area needing improvement was the management of medicines.
- People and their relatives were very satisfied with the care, and several said they would recommend the agency to others.
- Systems were in place to make sure people did not miss their calls, and people received consistent care from trained staff.
- Needs assessments and care plans were person-centred and easy for staff to access, and people were supported to make their own choices.
- Informal concerns were addressed well, formal complaints were answered promptly, and the provider was open and keen to improve.
- The provider did not recognise that the help given with medicines amounted to administration, so staff had not had the required medicines training and competency checks.
- Care plans did not accurately reflect the medicines support people needed, and a specific medicines-related risk had not been properly assessed, which could place people at risk.
- Inspectors issued requirement notices for two breaches of regulation, covering medicines management and good governance, and the provider must send an action plan with timescales.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsLimited
- Play SpaceLimited
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldLimited
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Pure Heart Homecare Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Pure Heart Homecare Ltd is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 13.2 miles away. The local GP practice is UPWELL HEALTH CENTRE, 1.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Wisbech
Information last reviewed October 2026.
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