Home care agency
Nouveau Care
Home care agency in Norwich, Norfolk
Nouveau Care
Home care agency in Norwich, Norfolk
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Nouveau Care? Manage this listing free.
About
Nouveau Care is a home care agency based in Norwich, Norfolk, providing care and support in people's own homes. The agency supports older people aged 65 and over, younger adults, and people with dementia, physical disabilities and sensory impairment.
Nouveau Care was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found the agency's Caring and Responsive services to be Good, though Safe, Effective and Well-led were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 2 October 2023 · Last inspected 21 August 2023
Inspectors found that calls were not always delivered at agreed times, with many people reporting carers arriving within a two-hour window and limited contact from the office. Care plans and risk assessments lacked detail for people with additional health needs, and oversight by the management team was judged insufficient, including weak medicines auditing and missed regulatory notifications. Staff were described as respectful of privacy, rotas were issued to people, and feedback about carers was positive.
- Care staff were described as respecting people's privacy and following good infection control practice.
- Rotas were issued so people knew which carer was due to visit.
- Feedback about carers from people and relatives was positive.
- The manager and managing director were open to feedback and willing to share information.
- Calls were not always delivered at agreed times, and people were not always told when staff were running late.
- Care plans and risk assessments were not detailed enough where people had additional health needs or care risks.
- Management oversight was insufficient, including medicines audits, staff competency checks and the submission of notifications to CQC.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Nouveau Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Nouveau Care is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 2.9 miles away. The local GP practice is VULNERABLE ADULTS SERVICE, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Norwich
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Nouveau Care, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Nouveau Care?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.