Midshires Care Ltd
Helping Hands Norwich
Home care agency in Norwich, Norfolk
Operated by Midshires Care
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Helping Hands Norwich is a home care agency operated by Midshires Care Ltd and based in Norwich, Norfolk. It provides care and support in people's own homes, with dementia as its main focus. It also supports older people, younger adults, and people with physical or learning disabilities. The agency offers personalised care tailored to each person's needs and lifestyle, including support for people with ongoing, progressive or terminal conditions arising from ageing, accident or injury. Its stated aim is to help people remain in their own home and community.
The Care Quality Commission rated the agency Good overall in its 2020 report. Its key questions were rated Good for effective, caring, responsive and well-led, and Requires Improvement for safe.
What inspectors found
CQC: GoodReport published 8 April 2020 · Last inspected 26 November 2019
Inspectors found that people receiving personal care from this home-care agency in Norfolk were positive about the service, and everyone spoken with would recommend it. Staff were described as caring and considerate, and they encouraged people's independence and dignity while involving them in planning their care. The report rates the service good, with care plans and risk assessments described as mostly thorough.
- People said staff were skilled and caring, and they were given chances to give feedback on the service.
- Safeguarding was effective, staff acted to prevent harm, and medicines were managed as prescribers had instructed.
- Recruitment and training were thorough, so there were enough suitable staff to provide consistent support.
- Leaders were seen as approachable and organised, and the service's governance and quality checks supported learning and improvement.
- Some risk assessments were not fully thorough, and inspectors recommended that all risks be assessed and monitored.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — Helping Hands Norwich will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Helping Hands Norwich is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 2.7 miles away. The local GP practice is WEST POTTERGATE MED PRAC, 0.2 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Midshires Care
Helping Hands Norwich is one of 150 services run by Midshires Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Norwich
Information last reviewed October 2026.
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