Home care agency
NCC First Support - Western
Home care agency in Kings Lynn, Norfolk
Norfolk County Council
NCC First Support - Western
Home care agency in Kings Lynn, Norfolk
Operated by Norfolk County Council
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
NCC First Support - Western is a home care agency run by Norfolk County Council, based in Kings Lynn, Norfolk. It delivers care and support in the homes of older people aged 65 and over, younger adults under 65, and people with physical disabilities.
The agency was rated Good by the Care Quality Commission in 2019, with Good ratings for safety, effectiveness, caring and responsiveness. The well-led key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 15 July 2019 · Last inspected 12 June 2019
This short-term reablement service supports around 80 people in their homes, helping them rebuild independence in everyday life. Inspectors found staff were warm and respectful, had enough colleagues to meet people's needs, and liaised with other health and social care professionals. Staff said they felt appreciated and heard, and the service has an open, individual-focused culture, though some monitoring and reporting gaps were identified.
- Risks to people were assessed and handled effectively, and staff knew how to keep people safe.
- Staff were warm and respectful in how they supported people.
- Support was tailored to each person's goals, with a focus on becoming more independent day to day.
- Staff had training and supervision suited to reablement work, and recruitment checks on new staff were thorough.
- Checks on the quality of care were not consistently robust, and some incidents were not reported to the regulator as the law requires. The provider knew about these gaps and was working to fix them.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — NCC First Support - Western will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
NCC First Support - Western is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 2 miles away. The local GP practice is SOUTHGATES SURGICAL & MEDICAL CENTRE, 0.7 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Norfolk County Council
NCC First Support - Western is one of 7 services run by Norfolk County Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Kings Lynn
Information last reviewed October 2026.
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