Estuary House Ness M Care Services Norfolk

Home care agency in Kings Lynn, Norfolk

Operated by Ness M Care Services

CQC GoodDementia
NeighbourhoodHigh Retirement CommunityGreen SurroundingsWell Served
What do these badges mean?
  • High Retirement Community β€” An above-average share of residents are aged 65 and over (ONS Census) β€” often a sign of established later-life communities and services.
  • Green Surroundings β€” Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served β€” Excellent everyday amenities nearby β€” shops, supermarkets, pharmacies, banks, post offices, cafΓ©s and places to eat (OpenStreetMap).
Address8, Estuary Bungalow, Estuary Road, King's Lynn, PE30 2HJ

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About

Estuary House Ness M Care Services Norfolk is a home care agency based in King's Lynn that delivers care and support in people's own homes. Founded and run by registered general nurses, the agency supports older people, younger adults, and individuals with dementia, physical disabilities, learning disabilities and mental health needs. It provides home care, complex clinical support and live-in care.

The agency was rated Good by the Care Quality Commission in 2022. It was marked as Good for Effective, Caring, Responsive and Well-led care, and Requires Improvement for Safe.

What inspectors found

CQC: Good

Report published 15 December 2022 Β· Last inspected 23 November 2022

Inspectors found a steady team of trained staff who people feel at ease with, with risks assessed in detail and care that is respectful and encourages independence. Support at the end of life was described as dignified. Medicines handling and openness about mistakes were identified as areas needing improvement.

Strengths noted
  • Staff who give medicines have been assessed as competent, and staff are recruited safely.
  • Risk assessments are detailed and cover equipment, eating and drinking, the home and skin health.
  • Care is compassionate and respectful, and it supports people's independence and personal preferences.
  • The registered manager leads by example, and the service learns from things that go wrong.
Areas to improve
  • People have not always received their medicines as prescribed.
  • Staff have not always been open when mistakes were made.
  • Oversight and quality checks are mostly, though not fully, effective.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Younger adults (under 65)

What's nearby

GP surgery1.4 miles
Hospital2.3 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpaceAmple
  • Golf CourseLimited
  • Public ParkAdequate
  • Tennis CourtAdequate
  • Bowling GreenAdequate
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAmple
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysAmple

Gallery

What home care costs

Hourly (visiting) care β€” typically Β£22–£30 per hour
Overnight (waking) care β€” typically Β£150–£220 per night
Live-in care β€” typically Β£1,100–£1,600 per week

Estimated typical UK ranges β€” Estuary House Ness M Care Services Norfolk will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Estuary House Ness M Care Services Norfolk is backed by a local NHS health network. The nearest A&E is The Queen Elizabeth Hospital, 2.3 miles away. The local GP practice is VIDA HEALTHCARE, 1.4 miles away, rated β€˜Good’ by the CQC.

Nearest hospital Β· A&E
The Queen Elizabeth Hospital Β· 2.3 mi
Nearest GP Β· CQC Good
VIDA HEALTHCARE Β· 1.4 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Ness M Care Services

Estuary House Ness M Care Services Norfolk is one of 4 services run by Ness M Care Services on AskBart. See how the group's services are rated and where it operates.

See all 4 Ness M Care Services listings β†’

Information last reviewed October 2026.

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