Home care agency

NCC First Support - Norwich

Home care agency in Norwich, Norfolk

Norfolk County Council

NCC First Support - Norwich

Home care agency in Norwich, Norfolk

Operated by Norfolk County Council

CQC Good
NeighbourhoodHigh Retirement CommunityGreen SurroundingsWell Served
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressThe Hive, Block 15, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

Do you run NCC First Support - Norwich? Manage this listing free.

About

NCC First Support - Norwich is a home care agency run by Norfolk County Council. It provides care and support in people's own homes across Norwich and Norfolk. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities or learning disabilities.

NCC First Support - Norwich was rated Good by the Care Quality Commission in 2023, with Good grades across all key areas: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 11 January 2023 · Last inspected 22 December 2022

The report rates this domiciliary reablement service good, based on a remote inspection carried out between late November and late December 2022. Inspectors describe people, relatives and professionals working together on person-centred care, with feedback from people who used the service being complimentary about respect, manner and training. Staff are reported to be safely recruited, supported and sufficient in number, and care records are regularly reviewed to promote independence.

Strengths noted
  • Feedback from people and relatives was complimentary and praised the service
  • Risks to people were assessed and managed safely, and medicines were given as prescribed
  • Staff were safely recruited, felt supported by management, and respected people's privacy and dignity
  • People were supported to make choices and keep control over their lives, in the least restrictive way possible

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Specialist care

Learning disabilities
Older people (65+)
Physical disabilities
Younger adults (under 65)

What's nearby

GP surgery0.8 miles
Hospital2.1 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtAmple
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingAmple
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — NCC First Support - Norwich will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

NCC First Support - Norwich is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 2.1 miles away. The local GP practice is WEST POTTERGATE MED PRAC, 0.8 miles away.

Nearest hospital · A&E
Norfolk and Norwich University Hospital · 2.1 mi
Nearest GP
WEST POTTERGATE MED PRAC · 0.8 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Norfolk County Council

NCC First Support - Norwich is one of 7 services run by Norfolk County Council on AskBart. See how the group's services are rated and where it operates.

See all 7 Norfolk County Council listings →

Information last reviewed October 2026.

Reviews from families

No reviews yet. If someone close to you lives or lived at NCC First Support - Norwich, your experience helps other families.

    Write a review
    Your rating

    Your review will appear on AskBart and the home may share it on its own channels. Only your first name and relationship are shown.

    Call

    Make an enquiry

    Your enquiry goes to NCC First Support - Norwich so they can get back to you. Bart, our AI assistant, also answers by email and passes anything he can't answer to our team. We don't share your details with anyone else.

    Free, independent help

    Talk to an adviser

    Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.

    We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.

    Do you run NCC First Support - Norwich?

    This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.