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About
Home Instead is a home care agency that provides care and support in people's own homes across Darlington, Northallerton, Richmond, Barnard Castle and the surrounding areas. Its office is in Darlington, and its care focus is dementia. It also supports older people, younger adults under 65, people with physical disabilities, mental health needs, sensory impairments and learning disabilities.
The agency says it matches its Care Professionals with clients according to skills, interests and personality, so that care is tailored to each person. It guides families through each step at their own pace and sets out its pricing from the outset. The Care Quality Commission rates Home Instead Good overall, with an Outstanding grade for Caring and Good grades for Safe, Effective, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 5 July 2023 · Last inspected 1 June 2023
People using the service described staff as attentive and caring, with extra thoughtful touches beyond the basic tasks. Inspectors noted that staff were committed to good outcomes, treated people as individuals, and were supported by management, which helped the team work well together.
- Staff were described as going further than required, with small extra gestures in daily care.
- Rotas were well organised, there were enough staff to cover care packages, and visits could be extended when people needed more support.
- Medicines were well managed and closely monitored, and staff who give medicines had appropriate training.
- Managers checked quality closely, picked up small problems quickly and dealt with them, and recognised staff for their work.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Home Instead will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead is backed by a local NHS health network. The nearest A&E is Darlington Memorial Hospital, 2 miles away. The local GP practice is WHINFIELD MEDICAL PRACTICE, 1.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Darlington
Information last reviewed October 2026.
Reviews from families
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