Care Matters (Homecare) Limited Darlington
Home care agency in Darlington
Operated by Care Matters (Homecare)
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About
Care Matters (Homecare) Limited is a home care agency based in Darlington, North East England, providing care and support in people's own homes. It specialises in dementia care and also supports older people, younger adults under 65, people with physical disabilities, mental health needs, sensory impairment and learning disabilities. The agency describes its approach as offering choice, flexibility and control, with care that extends beyond physical and medical needs to the things that matter to each person and their family, including independence, dignity, friendships and hobbies. Support runs from the initial enquiry and assessment through to planning and delivering care.
The Care Quality Commission rates the agency Good overall, with Good ratings across the Safe, Effective, Caring, Responsive and Well-led key questions, based on a report published in 2023.
What inspectors found
CQC: GoodReport published 21 April 2023 · Last inspected 30 March 2023
Inspectors rated this specialist homecare service good, noting that people are supported with choice, independence and dignity, and that staff arrive on time and provide consistent, familiar support. Care plans are personalised around individual communication needs, and the report describes people feeling safe and staff understanding how to recognise and report abuse. The service was without a registered manager for a period, and a new manager is now in post.
- People receive support from a consistent group of staff, which supports continuity of care
- Care is personalised and staff respect people's privacy, dignity and preferences
- Staff understand people's individual communication needs and encourage independence
- Medicines, risk management and infection prevention and control were found to be effective
- A gap in management support occurred between late 2022 and March 2023, and the new manager is still reviewing care plans with people and their relatives
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsLimited
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldLimited
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Care Matters (Homecare) Limited Darlington will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care Matters (Homecare) Limited Darlington is backed by a local NHS health network. The nearest A&E is Darlington Memorial Hospital, 2.6 miles away. The local GP practice is NEASHAM ROAD SURGERY, 1.6 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Care Matters (Homecare)
Care Matters (Homecare) Limited Darlington is one of 2 services run by Care Matters (Homecare) on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Darlington
Information last reviewed October 2026.
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