Compassion First Care Ltd
Home care agency in Newcastle, Staffordshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Compassion First Care Ltd is a home care agency that provides care and support in people's own homes, with a particular focus on dementia. Its services include 24-hour live-in care, domiciliary care, home help for older people and supported living, with visits that can start from one hour. The agency also offers day and night sitting services and respite care. It supports people living with dementia, older people, younger adults, and people with physical or learning disabilities.
The agency is based in Newcastle, Staffordshire, and is regulated by the Care Quality Commission. Its 2022 report rated it Good overall, with Safe, Effective, Caring and Responsive also rated Good and Well-led rated Requires Improvement. Care is provided in line with each person's needs and agreed support plan.
What inspectors found
CQC: GoodReport published 19 December 2022 · Last inspected 1 December 2022
Inspectors found that people using this home care service receive visits on time, with staff who are consistent, know them well and are described as kind. People feel safe with staff, who are trained and understand infection control, and they are involved in planning their care and in decisions about their lives. Inspectors also raised concerns about the provider's internal checks and about safeguarding notifications sent to the regulator.
- Staff visits are reliable and people do not feel rushed.
- People are cared for by a consistent team who know their preferences and are described as kind.
- Medicines are managed safely, and staff are trained and understand the different types of abuse.
- Staff encourage independence and respect people's privacy and dignity.
- Quality assurance checks have not always identified areas that needed improvement, and the registered manager has bought a new auditing system to address this.
- The registered manager did not notify the regulator of every safeguarding referral they made.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtAmple
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Compassion First Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Compassion First Care Ltd is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 3.2 miles away. The local GP practice is SILVERDALE MEDICAL CENTRE, 0.8 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Newcastle
Information last reviewed October 2026.
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