Home care agency
Care Link Northern Limited
Home care agency in Hartlepool
Care Link Northern Limited
Home care agency in Hartlepool
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care Link Northern Limited is a home care agency based in Hartlepool, North East England. It delivers care and support to people in their own homes, with a particular focus on those living with dementia. The agency supports older people aged 65 and over, as well as people with mental health needs and learning disabilities.
Care Link Northern Limited was rated Good by the Care Quality Commission in 2023. It was assessed as Good for safety, effectiveness, caring and responsiveness. The well-led key question was rated as Requires Improvement.
What inspectors found
CQC: GoodReport published 19 January 2023 · Last inspected 22 December 2022
Inspectors found that people using this home care service in the Hartlepool area were very happy with it, and that staff often did more than the basic tasks required. Staff were described as committed to good outcomes, and well-organised schedules gave them enough time at each visit. The report also says the service's oversight needed to improve.
- People and relatives reported high satisfaction with the care they received.
- Staff were described as going beyond their basic duties, with small extras that made a difference to people.
- Staffing levels and organised schedules meant staff could travel between visits and spend enough time with each person.
- Medicines were managed effectively and closely monitored, and the staff who gave them had appropriate training.
- Oversight of the service needed improvement: managers had focused on hands-on care during staffing pressures, and governance records were not yet fully completed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Care Link Northern Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care Link Northern Limited is backed by a local NHS health network. The nearest A&E is University Hospital of North Tees, 8.5 miles away. The local GP practice is GLADSTONE HOUSE SURGERY, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Hartlepool
Information last reviewed October 2026.
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