Home care agency
Direct Care and Support Team
Home care agency in Hartlepool
Direct Care and Support Team
Home care agency in Hartlepool
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Direct Care and Support Team is a home care agency based in Hartlepool, North East England, providing care and support to people in their own homes. The agency works with older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities and substance misuse support needs.
The agency was rated Good by the Care Quality Commission in 2020, receiving Good grades across all key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 21 January 2020 · Last inspected 13 December 2019
Inspectors found that the Direct Care & Support Team, a domiciliary service in the Hartlepool area offering reablement, telecare and emergency respite, provides good everyday care. People said they felt safe and that staff were kind, and staff were described as helping people regain independence and confidence while respecting their privacy. The report describes well-managed medicines, thorough risk assessments, regular staff supervision and care plans that are kept up to date.
- People said they felt safe and that staff were kind and caring, and their privacy was respected
- Staff helped people regain their independence and confidence
- Medicines were managed effectively and risks to people were assessed with actions to reduce them
- Care plans were kept up to date and reviewed regularly, with feedback from people sought and acted upon
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Food hygiene rating
Very good
Food Standards Agency · inspected September 2025
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseAdequate
- Public ParkSparse
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Direct Care and Support Team will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Direct Care and Support Team is backed by a local NHS health network. The nearest A&E is University Hospital of North Tees, 9.5 miles away. The local GP practice is HART MEDICAL PRACTICE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Hartlepool
Information last reviewed October 2026.
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