Bay Tree House
Care home in Norwich, Norfolk
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Bay Tree House is a 16-bed care home in Norwich, Norfolk, providing residential care. The Care Quality Commission rated the home as Requires Improvement in its 2022 report, with the Caring key question assessed as Good; the Safe, Effective, Responsive and Well-led questions were each rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 14 September 2022 · Last inspected 4 August 2022
Inspectors visited Bay Tree House, a residential home for up to 16 older people, including those living with dementia, in an adapted period building over two floors. Staff were described as dedicated, caring and well trained, with a positive, open culture and supportive management. Relatives said they were happy with the service and would recommend it, and people's nutritional and healthcare needs were met, with strong infection prevention and cleanliness.
- Staff were described as dedicated, committed and caring, and training was highlighted as producing staff with good values and skills.
- The home was consistently clean, and COVID-19 risks had been assessed and well managed.
- People were supported with choice and control in the least restrictive way, and relatives said they would recommend the home.
- Management were supportive, people had confidence in them, and communication with people and relatives was good.
- Medicines management was not consistently safe or in line with good practice, which risked errors, and the quality monitoring system had not identified this.
- Records did not show that Mental Capacity Act principles were consistently evidenced, and care plans did not reflect formal involvement of people or their legal decision-makers.
- There were concerns that staffing levels might not be enough to manage an emergency such as a fire, and staff felt pressured.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Food hygiene rating
Good
Food Standards Agency · inspected April 2004
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysAmple
Local crime statistics
794 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Norfolk council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £980 |
| 2025 | £1,015 |
What Norfolk council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Bay Tree House is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 1.6 miles away. The local GP practice is UEA MEDICAL CENTRE, 0.9 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Norwich
Local clubs, charities and support groups that help older residents stay active and connected.
Norwich Men's Shed
Norwich Mens Shed supports the wellbeing of men in the local community. We provide a dedicated workshop space for men to socialise and take part in practical, creative and recreational activities,…
Vision Norfolk
At Vision Norfolk we recognise that the experience of losing sight or developing vision impairment is extremely distressing and can be isolating and costly for those affected. Through our team of…
Community Action Norwich
Children's weekly evening club, weekly youth clubs, day centre with lunch club and a weekly cafe and warm space for the community with free food and Wi-Fi along with a foodbank distribution centre…
Age Concern Norfolk
Our mission is to support older people in Norfolk to enjoy the opportunities and meet the challenges of later life.Our vision is to ensure that older people live well in Norfolk
Mangreen Trust
Mangreen Trust provides space, facilities for recreation, spiritual activities, swimming, training, wellness, meetings & educational activities. Monthly spiritual gatherings welcome any faith or…
Swardeston Day Centre
Provision of day care facilities for 25 elderly clients per week. This includes a hot lunch, recreational activities arranged. Approx 15 volunteers help 3 part time staff in running the centre.…
More care homes near Norwich
Information last reviewed October 2026.
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