Quality First Care Services
Home care agency in Consett, County Durham
Operated by Quality First Care Services
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About
Quality First Care Services is a home care agency based in Consett, County Durham, in North East England. It delivers care and support in people's own homes, with a particular focus on dementia. The agency supports people living with dementia, older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities.
Its carers offer companionship and social contact, along with emotional comfort and a listening ear. The agency describes its approach as personalised and compassionate, and says it encourages activities that support mental well-being. The Care Quality Commission rates Quality First Care Services Good overall, with Caring rated Outstanding and Safe, Effective, Responsive and Well-led each rated Good.
What inspectors found
CQC: GoodReport published 19 September 2019 · Last inspected 23 July 2019
Inspectors found that staff went well beyond what people expected from a care service, and that people and relatives placed a high level of trust in them, which benefited people's wellbeing. People said they felt secure and were content with the support they received at home. The registered manager was described as having a clear sense of the standard of care the service aims to provide.
- Staff were praised for their kindness, and people and relatives reported a strong level of trust in them.
- Staff helped people keep their independence and respected their dignity, privacy and personal information.
- Medication was handled effectively, and staff understood how to keep people safe and prevent the spread of infection.
- Care plans were kept up to date, and staff had completed training in key areas and were supported in their roles.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceSparse
- Golf CourseSparse
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Quality First Care Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Quality First Care Services is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 10.6 miles away. The local GP practice is CONSETT MEDICAL CENTRE, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Quality First Care Services
Quality First Care Services is one of 2 services run by Quality First Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Consett
Information last reviewed October 2026.
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