Personal Assistant Services North
Home care agency in Norwich, Norfolk
Operated by Independence Matters C.I.C.
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Personal Assistant Services North is a home care agency based in Norwich, providing care and support in people's own homes and in the wider community across Norfolk. It supports older people, younger adults, people with physical or learning disabilities, people living with dementia, and young people in transition to adult life. Dementia is its stated care focus. The agency builds support around each person, taking time to understand how they can live as they wish, with a degree of independence that suits them and their family carers.
The Care Quality Commission rates the agency Good overall, with Good ratings for safe, effective, caring and responsive services, and Requires Improvement for well-led. The report behind these ratings was published in 2019.
What inspectors found
CQC: GoodReport published 20 August 2019 · Last inspected 16 July 2019
The report describes a domiciliary service that supports people with learning disabilities and/or autism in their own homes, with a focus on helping them take part in their local community and become more independent. Inspectors found that people were safe, that staff were caring and committed, and that support was personalised and regularly reviewed. Some governance and quality monitoring arrangements needed improvement, although team managers were found to oversee the support well.
- Risks were identified and responded to, and staff understood how to report concerns.
- Staff were described as caring and committed, and many had worked at the service for a long time.
- Staff spoke positively about their training and the extra support the provider gave them, and they worked well with health and social care professionals.
- People were supported to make choices, used communication aids, and took part in activities that interested them.
- Governance and quality monitoring did not always support consistently high-quality, person-centred care, including how support with medicines was monitored and audited.
- End of life care planning needed to be implemented more effectively.
- Recent staffing changes meant agency staff were sometimes used, which some staff felt added pressure to their work.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
Gallery
What home care costs
Estimated typical UK ranges — Personal Assistant Services North will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Personal Assistant Services North is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 5.4 miles away. The local GP practice is OLD CATTON MEDICAL PRACTICE, 1.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Norwich
Information last reviewed October 2026.
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