Home care agency
Orchard Home Care Services Limited
Home care agency in Chester Le Street, County Durham
Orchard Home Care Services Limited
Home care agency in Chester Le Street, County Durham
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About
Orchard Home Care Services Limited is a home care agency based in Chester Le Street, County Durham. It delivers care and support to people in their own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse, and eating disorders.
Orchard Home Care Services Limited was rated Good by the Care Quality Commission in 2023, receiving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 20 June 2023 · Last inspected 18 May 2023
Inspectors found that people receiving care from this domiciliary agency were supported to live as independently as possible, with choice and control respected and risks assessed. People said they knew their care staff and were happy with the support, and the service was described as consistent and reliable. Governance has improved since the last inspection, although some staff raised concerns about visit timing and communication.
- Staff supported people to live as independently as possible, with choice and control respected
- Medicines were managed safely and risks were assessed, with clear guidance for staff
- Staff understood how to protect people from abuse and worked well with other agencies and health professionals
- Management improved governance and sought feedback from people, relatives and staff, with most feedback positive
- Some staff said visits were sometimes late or felt rushed, and the provider had limited oversight of visit timeliness
- Recruitment remained a challenge for the provider
- Some staff felt communication could be better and that issues were not always acted on promptly
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Orchard Home Care Services Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Orchard Home Care Services Limited is backed by a local NHS health network. The nearest A&E is University Hospital of North Durham, 4.5 miles away. The local GP practice is MIDDLE CHARE MEDICAL GROUP, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Chester Le Street
Information last reviewed October 2026.
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