North Haven Care and Support Ltd
Home care agency in South Shields, South Tyneside
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run North Haven Care and Support Ltd? Manage this listing free.
About
North Haven Care and Support Ltd is a home care agency that provides care and support in people's own homes. Its office is in South Shields, South Tyneside, and its care focus is dementia. It also supports older people aged 65 and over, adults under 65, and people with physical disabilities, mental health needs or sensory impairment. Flexible, responsive care is arranged so that people can remain independent and make their own choices, with person-centred plans developed with each person and, if they wish, their family and friends. Services include personal care, meal preparation, medication support, supported outings and companionship. The agency says its staff are appropriately qualified, take part in continuous training, and treat dignity and privacy as central to its care. The Care Quality Commission rated the agency Good overall in its 2021 report, with Good ratings across the safe, effective, caring, responsive and well-led key questions.
What inspectors found
CQC: GoodReport published 24 June 2021 · Last inspected 17 May 2021
Inspectors found that this domiciliary service, which was supporting 86 people with personal care in their own homes at the time of inspection, provides safe and compassionate everyday care. People said staff were rarely late and that no calls had been missed, and staff were described as caring for people in the way they wished. Inspectors judged the service well led, with largely positive feedback, though they identified one medicines recording gap.
- People said staff were rarely late and that no calls had been missed.
- People and their relatives were very complimentary about the care and compassion staff showed.
- Detailed assessments are completed before care begins, and staff work with GPs, district nurses and occupational therapists to support people's health.
- Feedback on how the service is run was largely positive, and the registered manager completes a range of quality checks.
- People's allergies were included in their care plans but not on their medication records. The registered manager acted immediately to correct this, and inspectors made a recommendation about how allergies are recorded.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — North Haven Care and Support Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
North Haven Care and Support Ltd is backed by a local NHS health network. The nearest A&E is South Tyneside District Hospital, 1.3 miles away. The local GP practice is TRINITY MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near South Shields
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at North Haven Care and Support Ltd, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run North Haven Care and Support Ltd?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.