Home care agency
Human Support Group Limited - South Tyneside
Home care agency in South Shields, South Tyneside
City and County Healthcare Group
Human Support Group Limited - South Tyneside
Home care agency in South Shields, South Tyneside
Operated by City and County Healthcare Group
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Human Support Group Limited - South Tyneside is a home care agency based in South Shields that provides care and support in people's own homes. It is run by City and County Healthcare Group and supports older people aged 65 and over, younger adults under 65, and people living with dementia, physical disabilities, mental health conditions and sensory impairment.
The agency was rated Good by the Care Quality Commission in 2022, with Good ratings for safety, effectiveness, caring and responsiveness. Well-led was rated as Requires Improvement.
What inspectors found
CQC: GoodReport published 2 February 2022 · Last inspected 9 November 2021
Inspectors describe Human Support Group South Tyneside as a home-care provider supporting a large number of people with personal care in their own homes. People and relatives spoke warmly of the direct care from support staff, describing them as kind and trustworthy, and staff said they felt supported and knew how to raise safeguarding concerns. Medicines were handled correctly, and risks were assessed and managed.
- Staff knew safeguarding procedures and felt supported by the organisation.
- People said they felt safe and trusted the support workers who visited them.
- Medicines were managed correctly, and risks to people were assessed and reduced.
- Nutrition and hydration support was arranged effectively where people needed it, and a quality assurance system was in place.
- Care records did not always give enough guidance to ensure people received consistent, person-centred support from every staff member.
- Inspectors recommended improvements to rota management and care records so people receive more personalised care.
- Several people and staff said communication could be better.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Human Support Group Limited - South Tyneside will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Human Support Group Limited - South Tyneside is backed by a local NHS health network. The nearest A&E is South Tyneside District Hospital, 1.3 miles away. The local GP practice is TRINITY MEDICAL CENTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Human Support Group Limited - South Tyneside is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near South Shields
Information last reviewed October 2026.
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