Home care agency
NCC First Support - Northern
Home care agency in Norwich, Norfolk
Norfolk County Council
NCC First Support - Northern
Home care agency in Norwich, Norfolk
Operated by Norfolk County Council
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
NCC First Support - Northern is a home care agency run by Norfolk County Council, based in Norwich, Norfolk. It provides care and support delivered in people's own homes for older people aged 65 and over, younger adults under 65, and people with physical disabilities.
The agency was rated Good by the Care Quality Commission in 2022, with Good ratings across Safe, Effective, Caring and Responsive. Well-led was rated as Requires Improvement.
What inspectors found
CQC: GoodReport published 23 December 2022 · Last inspected 10 August 2022
Inspectors rated this domiciliary reablement service good, based on a visit in August 2022 and the first inspection since registration in 2019. Staff are described as understanding people's needs and responsibilities for keeping them safe, and people's consent, choice and independence are supported. Care plans are reviewed regularly, and staff are said to work in partnership with people, their families and healthcare professionals.
- Staff supported people's dignity and independence, and worked in partnership with people, relatives and healthcare professionals to achieve good outcomes.
- Staff followed current infection prevention guidance and took part in the testing programme in place at the time.
- People's consent was sought, and staff supported them to have choice and control in the least restrictive way.
- Care plans were reviewed regularly and updated when people's needs changed.
- Quality and safety monitoring systems were not fully effective at identifying shortfalls and driving improvement.
- Risks linked to people's individual needs were not always assessed, and some risk assessments lacked sufficient detail.
- Medicines records could be more detailed, and not all staff had completed their required training.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
Food hygiene rating
Very good
Food Standards Agency · inspected April 2025
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAdequate
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — NCC First Support - Northern will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
NCC First Support - Northern is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 12.2 miles away. The local GP practice is MARKET SURGERY, 0.6 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Norfolk County Council
NCC First Support - Northern is one of 7 services run by Norfolk County Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Norwich
Information last reviewed October 2026.
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