Home care agency
Mercylink Care Cambridgeshire
Home care agency in Cambridge, Cambridgeshire
Mercylink Care Cambridgeshire
Home care agency in Cambridge, Cambridgeshire
Operated by Mercylink Care Services
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Mercylink Care Cambridgeshire is a home care agency based in Cambridge that provides care and support in people's own homes. The agency supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities. It has a particular focus on dementia care.
The Care Quality Commission rated Mercylink Care Cambridgeshire as Requires Improvement in 2022. The inspection found the agency to be Good in the caring and responsive questions, but Requires Improvement in safe, effective and well-led.
What inspectors found
CQC: Requires improvementReport published 9 November 2022 · Last inspected 20 September 2022
Inspectors rated this domiciliary care service, which supports adults in their own homes and also offers live-in care, as requires improvement. Staff were described as kind and respectful, with people encouraged to keep their independence, make their own choices, and stay involved in decisions about their care. Staff were said to know how to keep people safe and to have access to care plans that guided them.
- Staff were kind and respectful and helped protect people's privacy and dignity
- People were encouraged to make their own choices and to stay as independent as possible in their own homes
- Pre-admission needs assessments were carried out, and staff had the information they needed to support people
- Concerns raised by people or relatives were investigated, and lessons were learned from incidents
- Quality audits were not always robust enough to identify every area needing improvement, and the registered manager's oversight was not always clear enough to show patterns and trends
- Some people had mixed views about how competent newer staff were, and catheter care spot checks had not been completed recently
- Risk assessments for catheter care and hoisting could be more detailed, and it was unclear how staff feedback was used to improve the service
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Mercylink Care Cambridgeshire will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Mercylink Care Cambridgeshire is backed by a local NHS health network. The nearest A&E is Addenbrooke's Hospital, 2.7 miles away. The local GP practice is CAMBRIDGE ACCESS SURGERY, 0.6 miles away, rated ‘Outstanding’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Mercylink Care Services
Mercylink Care Cambridgeshire is one of 2 services run by Mercylink Care Services on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Cambridge
Information last reviewed October 2026.
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