Joelma Limited
Home care agency in Luton
Do you run Joelma Limited? Manage this listing free.
About
Joelma Limited is a home care agency based in Luton, Bedfordshire, delivering care and support in people's own homes. The agency supports older people, younger adults, and people living with dementia, physical disabilities, sensory impairment, learning disabilities, and eating disorders.
The Care Quality Commission rated Joelma Limited as Requires Improvement in 2023. The inspection found the agency effective and caring, with good responsiveness to people's needs, though it identified concerns around safety and leadership.
What inspectors found
CQC: Requires improvementReport published 16 August 2023 · Last inspected 14 July 2023
Inspectors found that people receiving personal care at home were supported by reliable staff who usually arrived on time and stayed for the full visit, and that people and relatives felt their care was safe. The registered manager was described as approachable and supportive, and staff received team meetings and one-to-one supervision. Inspectors also found gaps in how risks, medicines and emergency decisions were recorded, and in the quality checks used to drive improvement.
- Staff were reliable, usually arrived on time and stayed the agreed length of visit
- People and relatives said the care they received was safe
- Staff wore aprons and gloves during personal care to reduce the risk of infection
- The registered manager was praised for their approach and support, and staff were supported through team meetings and supervision
- Known risks to people were not always fully assessed, and staff did not always have enough guidance to keep people safe
- Medicines records were not always accurate, and there was no guidance for staff on 'as needed' medicines
- Quality assurance audits did not always identify problems or record the actions needed and taken to improve the service
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseAmple
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Joelma Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Joelma Limited is backed by a local NHS health network. The nearest A&E is Luton and Dunstable Hospital, 3.3 miles away. The local GP practice is THE MEDICI MEDICAL PRACTICE, 0.6 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Luton
Information last reviewed October 2026.
Reviews from families
No reviews yet. If someone close to you lives or lived at Joelma Limited, your experience helps other families.
Write a review
Make an enquiry
Free, independent help
Talk to an adviser
Not sure where to start with home care? Ask Bart, our AI assistant, answers questions about funding, care types and what to look for straight away. For anything you’d rather talk through, leave your number and a person from AskBart calls you back within one working day.
We don’t sell your details or take commission from homes, so the advice is the same whichever home you choose.
Do you run Joelma Limited?
This profile is built from the public CQC register and independent data. Claim it — free — to add a description, fees, vacancies and photos. Spotted something wrong? Let us know and we’ll fix it.