Home Support Services
Home care agency in Derby
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About
Home Support Services is a home care agency in Derby, Derbyshire. It is a local family business that has provided domiciliary care in the community for over 25 years, supporting people in their own homes. Its care focus is dementia, and it supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities.
The agency takes a person-centred approach, considering physical, emotional, social and psychological needs. Carers talk with the person and their family to learn their preferences and goals, then build a personalised care plan that reflects the person's values and choices. The Care Quality Commission rated Home Support Services Good overall in 2019, with Good ratings across the safe, effective, caring, responsive and well-led key questions.
What inspectors found
CQC: GoodReport published 19 December 2019 · Last inspected 7 November 2019
Inspectors found that people receiving personal care in their own homes generally felt safe and were happy with the staff who supported them. Relatives described staff as respectful and caring, and said staff communicated well with their family members. The report rated the service good, the same as at its previous inspection.
- Staff understand their responsibility to protect people from harm, and safeguarding referrals were made appropriately.
- Recruitment checks were completed before new staff started work.
- Staff said their training and induction helped them understand and support the people they cared for.
- People were supported to make choices and keep control of their lives, with staff acting in the least restrictive way and in people's best interests.
- Care records were not always clear about how people were being supported.
- Individual risk assessments were not always in place where risks had been identified.
- Complaints records did not show whether complaints had been resolved to the person's satisfaction, and two staff felt weekend staffing was stretched because staff worked alternate weekends.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkAdequate
- Tennis CourtPlentiful
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
Local crime statistics
12 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
What home care costs
Estimated typical UK ranges — Home Support Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Support Services is backed by a local NHS health network. The nearest A&E is Royal Derby Hospital, 2.7 miles away. The local GP practice is ALVASTON MEDICAL CENTRE, 1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Derby
Information last reviewed October 2026.
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