Home Instead
Home Instead Senior Care
Home care agency in New Malden, Kingston upon Thames
Operated by Home Instead
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Home Instead Senior Care is a home care agency that provides care and support in people's own homes. It is run under the Home Instead brand and has its office in New Malden, Kingston upon Thames. The agency has a particular focus on dementia and supports older adults, younger adults under 65, and people with dementia, physical disabilities, mental health needs or learning disabilities.
Its services include support with personal care needs and live-in care, which the agency describes as a way for older adults to remain independent and comfortable in their own homes for longer. Its Care Professionals deliver this support. The Care Quality Commission rated the agency Outstanding overall in its 2020 report. Effective, Responsive and Well-led were rated Outstanding, while Safe and Caring were rated Good.
What inspectors found
CQC: OutstandingReport published 15 December 2020 · Last inspected 28 October 2020
Inspectors found that people were well supported, with managers encouraging people, relatives and staff to take part in decisions about care and in shaping the service. Care was individually shaped and offered flexibility and choice, and staff were described as positive about their work. This was a remote pilot inspection that looked at safety and leadership, and the report raised no concerns.
- Managers involved people and their families in care decisions and in developing the service
- Communication needs were clearly understood, and the provider used innovative practice to respond to them
- Medicines were well managed, and infection control was described as efficient
- Recruitment checks and risk assessments helped keep people safe and guided staff in preventing harm
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseAmple
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Home Instead Senior Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Home Instead Senior Care is backed by a local NHS health network. The nearest A&E is Kingston Hospital, 0.9 miles away. The local GP practice is GROVES MEDICAL CENTRE, 0.6 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Home Instead
Home Instead Senior Care is one of 220 services run by Home Instead on AskBart. See how the group's services are rated and where it operates.
More home care agencies near New Malden
Information last reviewed October 2026.
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