North Bay Group
Elm Bank Care Home
Residential care home in Hexham, Northumberland
Operated by North Bay Group
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Elm Bank Care Home is a purpose-built home in Hexham, Northumberland, set on the banks of the River Tyne near the historic Hexham Abbey and about a five-minute drive from the town centre. It is run by North Bay Group and provides residential, dementia and respite care for up to 48 residents. Each room has an ensuite, and residents are encouraged to personalise their rooms with their own belongings. Shared spaces include a spacious communal lounge and dining rooms, secure gardens with views, and a beauty salon.
The home offers a varied activities programme, including arts and crafts, gardening, exercise classes, cinema nights, quizzes, music and pamper sessions, with new activities added regularly. Meals are prepared in-house from fresh, seasonal produce, sourced locally where possible. The Care Quality Commission rated the home Good overall in its 2021 report, with Good ratings for safety, effectiveness, caring, responsiveness and well-led care.
What inspectors found
CQC: GoodReport published 9 February 2021 · Last inspected 27 January 2021
Inspectors found that people and relatives were very complimentary about the care at this 48-bed residential home, which had 27 residents at the time of the visit. Staffing was described as sufficient, medicines were handled safely by trained staff, and people's choices and preferences were respected. Relatives said they trusted the team and would recommend the home, which inspectors judged to be well managed.
- Staff were described warmly and as understanding and respectful of people's needs
- Enough staff were in place to meet people's needs safely
- Care was personalised, with communication adapted so people understood information
- Risks were assessed, medicines were managed safely, and quality assurance systems were used to drive improvement
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
What's nearby
- Set back from main road noise
- Fire station about 500 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkSparse
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAmple
- SupermarketsAdequate
- TakeawaysSparse
Local crime statistics
58 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
| Respite (short stay) | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Northumberland council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £832 |
| 2025 | £882 |
What Northumberland council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Elm Bank Care Home is backed by a local NHS health network. The nearest A&E is The Royal Victoria Infirmary, 18.6 miles away. The local GP practice is BURN BRAE MEDICAL GROUP, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Hexham
Local clubs, charities and support groups that help older residents stay active and connected.
Tynedale Stroke Club
Tynedale Stroke Club provides relief and support for people living in the Hexham and Tynedale area, Northumberland, who have suffered stoke, in particular by the provision of support, advice,…
Tynedale U3a
The Objects of the U3A are the advancement of education and, in particular, the education of older people and those who are retired from full time work, by all means, including associated…
Part of North Bay Group
Elm Bank Care Home is one of 49 homes run by North Bay Group on AskBart. See how the group's homes are rated and where it operates.
More care homes near Hexham
Information last reviewed October 2026.
Reviews from families
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