Norse Care (Services) Limited
Ellacombe
Residential care home in Norwich, Norfolk
Operated by Norse Care (Services)
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Ellacombe is a care home on Ella Road in Thorpe Hamlet, Norwich, run by Norse Care (Services) Limited. It is registered for 45 beds and provides dementia, residential and respite care. Every resident has their own room, and some have en-suite facilities. Communal space includes several lounges across two floors, shared dining areas and secluded gardens.
Activities include music, dancing, group sessions and one-to-one support, chosen around each person's interests and taken up at their own pace. Some rooms and shared areas look out over Norwich Cathedral, visiting is open, and there is on-site parking. The Care Quality Commission inspected the home in July 2023 and rated it Requires Improvement overall, with Caring rated Good. Safe, Effective, Responsive and Well-led were each rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 20 October 2023 · Last inspected 3 August 2023
Inspectors judged staffing numbers and staff training sufficient for the needs of people living with dementia, and they observed kind, purposeful contact between staff and the people they support. Feedback from people and relatives was mostly positive, and staff morale and changes in leadership were seen as helping to shape a better culture. The service remains rated requires improvement.
- Inspectors observed warm, purposeful contact between staff and the people they support during the visit.
- Staffing levels and staff training were judged adequate to meet people's needs.
- Staff were described as compassionate, with good morale and fundraising for in-house and external activities.
- The registered manager was seen as responsive to inspection feedback and committed to ongoing improvement.
- Skin care and pressure-sore prevention needed improvement, including how checks on people's skin were recorded.
- Extra calorie additions prescribed for weight management were not consistently recorded as given, particularly where daily food intake was poor.
- Smoking safety plans were not always followed, and some bedroom drawers held items that were not stored securely, creating risks for people living with dementia.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
Food hygiene rating
Very good
Food Standards Agency · inspected August 2025
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Local crime statistics
794 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
| Respite (short stay) | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Norfolk council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £980 |
| 2025 | £1,015 |
What Norfolk council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Ellacombe is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 3.8 miles away. The local GP practice is THE LIONWOOD MEDICAL PRACTICE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Norwich
Local clubs, charities and support groups that help older residents stay active and connected.
Norwich Men's Shed
Norwich Mens Shed supports the wellbeing of men in the local community. We provide a dedicated workshop space for men to socialise and take part in practical, creative and recreational activities,…
Vision Norfolk
At Vision Norfolk we recognise that the experience of losing sight or developing vision impairment is extremely distressing and can be isolating and costly for those affected. Through our team of…
Community Action Norwich
Children's weekly evening club, weekly youth clubs, day centre with lunch club and a weekly cafe and warm space for the community with free food and Wi-Fi along with a foodbank distribution centre…
Age Concern Norfolk
Our mission is to support older people in Norfolk to enjoy the opportunities and meet the challenges of later life.Our vision is to ensure that older people live well in Norfolk
Mangreen Trust
Mangreen Trust provides space, facilities for recreation, spiritual activities, swimming, training, wellness, meetings & educational activities. Monthly spiritual gatherings welcome any faith or…
Swardeston Day Centre
Provision of day care facilities for 25 elderly clients per week. This includes a hot lunch, recreational activities arranged. Approx 15 volunteers help 3 part time staff in running the centre.…
Part of Norse Care (Services)
Ellacombe is one of 33 homes run by Norse Care (Services) on AskBart. See how the group's homes are rated and where it operates.
More care homes near Norwich
Information last reviewed October 2026.
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