Home care agency
Comfort Call-Stockton
Home care agency in Billingham, Stockton-on-Tees
City and County Healthcare Group
Comfort Call-Stockton
Home care agency in Billingham, Stockton-on-Tees
Operated by City and County Healthcare Group
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About
Comfort Call-Stockton is a home care agency operated by City and County Healthcare Group, based in Billingham in North East England. It provides care and support delivered in people's own homes, with a particular focus on dementia. The agency supports older people, younger adults, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse.
Comfort Call-Stockton was rated Good by the Care Quality Commission in 2021, with Good grades awarded across all key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 19 May 2021 · Last inspected 19 April 2021
Inspectors found that people using this domiciliary care agency felt safe, and people and their relatives spoke very positively about the staff and the care they received in their homes. Medicines were given as prescribed by appropriately trained staff, with records and checks kept, and there were enough staff to meet people's needs. Staff were described as respectful, involved people in decisions, and encouraged independence.
- People said they felt safe with the service and praised the staff who visited them.
- Staff were supported through supervision, observations and competency checks, with extra training and help given where concerns were noted.
- Staff were found to be respectful, involved people in decisions and encouraged them to stay independent.
- Complaints were handled in line with policy, and quality checks and feedback from people were used to make improvements.
- During the pandemic, regular care staff were sometimes changed, although no agency staff were used; the registered manager contacted people to explain why.
- Because face-to-face training was restricted, more training was delivered online, and the registered manager was reviewing courses to close any gaps in staff knowledge and skills.
- Care records had recently moved to a new electronic system.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceLimited
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Comfort Call-Stockton will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call-Stockton is backed by a local NHS health network. The nearest A&E is University Hospital of North Tees, 3.5 miles away. The local GP practice is KINGSWAY MEDICAL CENTRE, 1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call-Stockton is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Billingham
Information last reviewed October 2026.
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