Home care agency
Comfort Call-North Tyneside
Home care agency in Newcastle upon Tyne, North Tyneside
City and County Healthcare Group
Comfort Call-North Tyneside
Home care agency in Newcastle upon Tyne, North Tyneside
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Comfort Call-North Tyneside is a home care agency based in Newcastle upon Tyne that delivers care and support in people's own homes. It is operated by City and County Healthcare Group and works with older people, younger adults, and those living with dementia, physical disabilities, mental health conditions, sensory impairment, learning disabilities, substance misuse, and eating disorders.
The agency was rated Good by the Care Quality Commission in 2019, with assessments of Good across Safe, Effective, Caring and Responsive services, and Outstanding for being well-led.
What inspectors found
CQC: GoodReport published 28 May 2019 · Last inspected 29 April 2019
Inspectors found that this home care agency, which supports around 60 people in their own homes across North Tyneside, provided individualised support that met people's varied needs and wishes in a timely way. Staff were described as kind, patient and respectful, and most people said they were looked after by regular, dependable workers who were familiar with them. The report rated the service good and noted that the registered manager promoted a person-centred approach backed by routine checks and audits.
- Care plans were personalised, and support was delivered promptly to match what each person needed and wanted.
- Staff were caring and treated people with patience, dignity and respect.
- Staff had received useful training and were judged competent, which helped people achieve positive outcomes.
- Medicines were well managed, infection control was observed, and recruitment and staffing levels were sufficient to run the service safely.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseAdequate
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Comfort Call-North Tyneside will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call-North Tyneside is backed by a local NHS health network. The nearest A&E is Northumbria Specialist Emergency Care Hospital, 2.3 miles away. The local GP practice is WELLSPRING MEDICAL PRACT., 0.9 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call-North Tyneside is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newcastle upon Tyne
Information last reviewed October 2026.
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