Home care agency
Charlotte's Compassionate Care Services Ltd
Home care agency in Sunbury-on-thames, Surrey
Charlotte's Compassionate Care Services Ltd
Home care agency in Sunbury-on-thames, Surrey
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
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About
Charlotte's Compassionate Care Services Ltd is a home care agency based in Sunbury-on-Thames, Surrey. It provides care and support to older people in their own homes.
The agency was rated Requires Improvement by the Care Quality Commission in 2022. It was rated Good for Caring and Responsive, but rated Requires Improvement for Safe, Effective and Well-led.
What inspectors found
CQC: Requires improvementReport published 13 December 2022 · Last inspected 15 November 2022
Inspectors heard that people receiving care in their own homes were generally content with the support they get, and that staff are seen as warm and dependable. Staff said they feel backed by the agency and enjoy their work. However, the report found that identifying, documenting and planning for risks, including those linked to medicines, was not consistently sound, and that recruitment checks and quality monitoring also fell short.
- People and their relatives describe staff as compassionate and dependable.
- Staff say they feel well supported and value working for the agency.
- People take part in planning their own care and in decisions about it.
- People say the provider apologises when things go wrong and works with them on improvements.
- Risk assessment and planning, particularly for medicines, is not always robust, and some records are unclear.
- Recruitment checks are not always thorough enough, and staff training and competencies are not always recorded.
- Quality monitoring has not always identified where improvements were needed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Charlotte's Compassionate Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Charlotte's Compassionate Care Services Ltd is backed by a local NHS health network. The nearest A&E is West Middlesex University Hospital, 5.4 miles away. The local GP practice is SUNBURY GROUP PRACTICE, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Sunbury-on-thames
Information last reviewed October 2026.
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