Caremark
Caremark Norwich
Home care agency in Norwich, Norfolk
Operated by Caremark
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Caremark Norwich is a home care agency, also called domiciliary care, based in Norwich, Norfolk. It supports people in their own homes across Norwich and Broadland with personal care, meals and medication, companionship, overnight care and 24-hour live-in care, with dementia care and reablement also available.
Visits are planned around each person's routine and preferences, and the care plan is agreed with them and changed as their needs do. Help is also available with shopping, housework, appointments and time in the community. Areas covered include Acle, Aylsham, Blofield, Brundall, Drayton, Lingwood, Taverham, Thorpe St Andrew and Wroxham, and nearby areas. The Care Quality Commission rates Caremark Norwich Requires Improvement overall (report published 2023), with Caring rated Good and the other key questions rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 17 November 2023 · Last inspected 12 October 2023
Inspectors found that people using this domiciliary care service felt staff were kind, patient and encouraging, and that staff helped them keep their dignity and independence. The culture was described as positive, with people and staff feeling listened to, supported and well led by the registered manager. However, inspectors raised concerns about reliability, record-keeping, medicines and governance, and the report's overall rating is requires improvement.
- People said staff were kind, patient and encouraging, and that they had confidence in them.
- Staff were described as skilled at protecting people's dignity and supporting their independence.
- People said they felt able to raise concerns and that they were listened to and involved.
- Staff said they felt supported and valued, and people spoke positively about the registered manager's accessibility and communication.
- People did not always know which staff member would visit or what time to expect them, and visits did not consistently take place at the agreed times.
- Care records were not consistently accurate or complete, so they could not reliably show the care that had been delivered or that it was person-centred.
- Medicines administration systems did not ensure people received their medicines consistently and safely, and the provider's systems for managing risk and governance had not worked effectively.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsLimited
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsSparse
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Caremark Norwich will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Caremark Norwich is backed by a local NHS health network. The nearest A&E is Norfolk and Norwich University Hospital, 1.8 miles away. The local GP practice is BEECHCROFT AND OLD PALACE, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Caremark
Caremark Norwich is one of 105 services run by Caremark on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Norwich
Information last reviewed October 2026.
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