Home care agency
Bagnall Heights Domiciliary Service
Home care agency in Stoke-on-trent, Staffordshire
Bagnall Heights Domiciliary Service
Home care agency in Stoke-on-trent, Staffordshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Bagnall Heights Domiciliary Service is a home care agency based in Stoke-on-Trent, West Midlands. It provides care and support delivered in people's own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults under 65, and people with physical disabilities or sensory impairment.
Bagnall Heights Domiciliary Service was rated Good by the Care Quality Commission in 2019, achieving Good ratings across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 14 May 2019 · Last inspected 19 March 2019
Inspectors found that people receiving personal care in their own homes through this retirement-complex service, and their relatives, were highly satisfied with the support. Staff were described as caring and respectful, visited at the expected times, and knew people well, with care plans updated when needs changed. Staff said they felt well supported by the management team.
- People and their relatives expressed a high level of satisfaction with the support provided.
- Staff were described as caring and respectful, protected people's privacy and dignity, and encouraged independence where it was safe.
- Staff recruitment, induction, training and mental capacity assessments were in line with requirements, and people were involved in decisions about their care.
- Management carried out regular checks on medicines, care records and other areas, and the report found these checks helped keep quality and safety at an appropriate level.
- Inspectors found a minor shortfall in medicines documentation, which the registered manager corrected during the inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceLimited
- Golf CourseSparse
- Public ParkLimited
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAdequate
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Bagnall Heights Domiciliary Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Bagnall Heights Domiciliary Service is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 5.3 miles away. The local GP practice is BADDELEY GREEN SURGERY, 1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Stoke-on-trent
Information last reviewed October 2026.
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